Bubbot Refund Policy

1. Return Period

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Digital Products

For digital products or downloadable content, returns are generally not available once the product has been accessed or downloaded, except in cases where the product is defective or not as described.

2. Return Process

To start a return, you can contact us at bubbotofficial@gmail.com. Please include:

• Your order number
• Reason for return
• Photos of the item (if applicable)
• Any relevant documentation

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

3. Refund Processing

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Processing Time

• Credit Cards: 5-10 business days
• PayPal: 3-5 business days
• Apple Pay/Google Pay: 1-3 business days
• Bank Transfers: 7-14 business days

4. Conditions for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags and in original packaging
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods
• Custom or personalized items
• Items damaged by misuse
• Digital downloads that have been accessed

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bubbotofficial@gmail.com.

6. Shipping Costs

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error.

Refund Shipping: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Keep all original packaging
• Do not attempt to repair the item

We will provide a prepaid return label and full refund or replacement at no cost to you.

8. International Returns

For international customers:

• Returns may be subject to customs and import duties
• Customer is responsible for return shipping costs
• Processing time may be extended due to customs clearance
• Refunds will be issued in the original currency of purchase

9. Subscription Cancellations

For subscription services:

• Cancel anytime through your account settings
• Cancellation takes effect at the end of the current billing period
• No partial refunds for unused portions of subscription periods
• Access continues until the end of the paid period

10. Contact Information

If you have any questions about our Refund Policy, please contact us:

• Email: bubbotofficial@gmail.com
• Website: www.bubbot.ai
• Phone: +86-755-88886666

EU Customers: You have additional rights under European consumer protection laws. This policy does not limit your statutory rights.